Returns & Exchanges

Due to the perishable nature of our premium ceremonial grade matcha, we are unable to accept returns on opened food products, but we are committed to ensuring your complete satisfaction with every sip. If your order arrived damaged or incorrect, please reach out to our support team within 14 days of delivery for a full replacement or refund.

1

Contact Support

Email our customer care team at [email protected] with your order number and a brief description of the issue.

2

Provide Documentation

For damaged or defective items, please attach clear photos of the packaging and the product to help us expedite your claim.

3

Verification & Approval

Our team will review your request within 48 hours to confirm eligibility for a refund or a fresh replacement shipment.

4

Resolution

Once approved, we will process your refund to the original payment method or ship your replacement matcha at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing